This was from a machine where we were able to connect to CRM 2011 using Internet Explorer so it was a little perplexing why we should be receiving a communication error as indicated in the error message issued above.
In order to resolve, the following steps were taken:
- Enabled Tracing by going to Start | Microsoft Dynamics CRM | Troubleshooting tab and enabled tracing
- After reproducing the error retrieve the trace files from %Userprofile% \Local Settings\Application Data\Microsoft\MSCRM\Traces
- Analyzed the trace file to find the source of the error